Refund policy

Return & Refund Policy

Last Updated: October 29, 2026

At Roastnookoo, we want customers to shop with confidence. This policy explains return eligibility, return procedures, shipping responsibilities, and refund processing.

1. 60-Day Return Policy

Customers may request a return for eligible products within 60 calendar days after delivery.

To request a return, contact service@mallvic.com within the applicable return period.

2. Return Eligibility

For standard change-of-mind returns, products must generally:

  • Be unused, unworn, and unwashed.

  • Remain in their original condition.

  • Include original packaging, tags, and accessories where applicable.

  • Be accompanied by proof of purchase.

Certain hygiene-sensitive or safety-related products may have additional restrictions where disclosed and legally permitted.

These requirements do not limit statutory remedies for defective or incorrectly supplied products.

3. How to Start a Return

  1. Email service@mallvic.com.

  2. Provide your order number and reason for return.

  3. Wait for our team to review your request.

  4. Follow the return instructions provided.

  5. Package the item securely and retain available tracking information.

Please do not send items to our business address unless our customer service team specifically instructs you to do so.

4. Return Shipping Costs

Change-of-Mind Returns: Customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Products: Roastnookoo will cover reasonable return shipping costs or provide an appropriate alternative remedy when the issue is attributable to our error.

No separate restocking fee is charged for eligible standard returns.

5. Refund Processing

Once we receive and inspect an eligible returned product, we will notify you of the refund decision.

Approved refunds are normally processed within 3–5 business days to the original payment method.

Your payment provider or financial institution may require additional time to make the funds available.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly with:

  • Your order number.

  • A description of the problem.

  • Photographs where available.

We will review the matter and provide a refund, replacement, or other appropriate remedy in accordance with applicable law.

7. Exchanges

For exchange requests, please contact customer support.

Exchanges depend on product availability.

8. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

Orders already being processed or dispatched may not be eligible for cancellation.

Eligible products may still be returned after delivery under this policy.

9. Consumer Rights

Nothing in this policy excludes or restricts consumer rights that cannot legally be waived.

10. Contact Information

Store Name: Roastnookoo
Legal Business Name: MEDERO SUSHI LLC

Business Address:
5593 W Pico Blvd
Los Angeles, CA 90019
United States

Email: service@mallvic.com
Phone: +1 (226) 493-1029
Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time
Website: https://roastnookoo.com